What is the proper way to make sure Chevy service department actually repairs vehicle?

I am filing a claim with the BBBAutoLine concerning my 2005 Chevy Equinox which has numerous problems. I must go through the BBB Arbitation (which is paid for by the manufacturer!!) before I can hire a lawyer to defend my claim. My car is at the shop as we speak to get the carpets changed due to numerous unexplainable water leaks. The Service Manager has lied several times such as telling me my carpet not have padding underneath it (it was beginning to mildew and smells awful) and they have also lied regarding the cause of the leak there is something seriously wrong with my car but they have done everything in their power to make it more difficult for my claim including lieing on repair orders and telling me it is all my fault. Therefore, I want them to show me the carpet after they remove it and any other parts which are replaced so I can verify the work was actually done and show eveidence my car actually has a problem. Should I hire a mechanic to watch or should I be present?|||you can go to another chevy shop you dont have to use the same one your waranty is nation wide also if you think they are not doing the repairs you could go to ford shop or any shop that is ASE certifed and have them check it mark the part with a UV light after chevy dose the repair to check that they did the repair as to the water leak I would say it was the heater hose and leaked behind the fire wall into the pasanger floor board any ASE shop could have marked the hose before the repair and checked it after same with almost any part .|||Maybe it's time to get an attorney.|||Have them give you the old parts when they're done with the repairs and keep them.


Go to another Chevy dealer for any further repairs, if it's being done under manufacturer's warranty and see what they say about it.


Check to see if that model has been recalled for the repairs that you're having trouble with.


You should be able to enter Chevy Recall in the search and you should find out if it's been recalled and why.


Sounds like the dealer is trying to jerk you around and you shouldn't let them do that. Go to a different one should you have to have further repairs done.